Emily Kahle
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February
27

As a Realtor, I spend most of my time hosting open houses—but this past weekend, I decided to flip the script. I went undercover as a potential buyer, visiting 10 open houses across different price points to get a feel for the experience from the other side.

I wanted to see what it's really like to walk into an open house as a buyer. How easy was it to find? How welcoming were the agents? Did the experience feel helpful… or just awkward? Here's what I discovered.

Finding Open Houses: Online & On the Street
The first challenge? Actually finding the open house.

Like most buyers, I started my search online using Realtor.com and Zillow. I was surprised to find that not every open house was listed! Some agents had their homes advertised everywhere, while others relied only on a single sign in the yard.

This made me realize how important online marketing is for open houses. If buyers don't even know your open house is happening, they won't show up! Making sure open houses are posted on major real estate sites, social media, and brokerage websites is key to getting traffic.

Once I was out searching, signage made a huge difference:
✔️ Some homes had 5+ signs strategically placed on busy intersections, making them easy to find.
✔️ Others? Just one lonely sign in front of the house—if you weren't looking for it, you'd never know it was happening.

Lesson learned: A great open house starts long before the doors open. If buyers can't find it, they can't attend!

The Welcome (or Lack Thereof)
Walking into an open house as a buyer can feel a little intimidating, and a warm greeting goes a long way. Yet, out of the 10 houses I visited:
✔️ Some agents immediately greeted me with a smile, asked great questions, and made me feel comfortable.
✔️ Others barely looked up from their phones or didn't acknowledge me at all.
✔️ A few required me to sign in, while others let me roam freely.

Now, I totally understand that not every agent wants to be "salesy" the moment someone walks in. But there's a difference between giving space and making a buyer feel ignored. A simple "Welcome! Let me know if you have any questions" makes all the difference.

And the biggest surprise? Not a single agent followed up with me afterward. Even at the homes where I signed in, I never received a text, call, or email. That's a huge missed opportunity.

The Tour: Hands-On vs. Hands-Off
Each open house had a very different experience based on how the agent chose to interact:
➡️ Some agents stayed stationary by the front door, handing out brochures and letting buyers explore on their own.
➡️ Others walked through the home with me, pointing out features, upgrades, and potential opportunities.
➡️ A few hovered a little too much, making it hard to look around freely.

For me, the middle ground was the best. The agents who struck a balance between being available but not intrusive made the experience feel natural.

One interesting thing I noticed? Some open houses played soft background music, while others were completely silent. Walking through a totally silent house felt… awkward. Adding a little music helped create a welcoming atmosphere.

Transparency: Who's Telling the Whole Story?
One of the biggest differences I noticed was how upfront agents were about the home's condition.

✔️ Some had the condition report printed and ready, making it easy for buyers to review.
✔️ Others buried it in the back of a binder, making it hard to find.
✔️ And in a few cases, I only discovered major issues after digging for details—which felt like a red flag.

Buyers will find out about issues eventually, whether through inspections or their own research. Being transparent upfront builds trust and saves time for everyone.

Final Takeaways
After 10 open houses, I walked away with some key insights:

✅ Make sure your open house is listed online. If buyers can't find it, they won't come!
✅ Signage matters. Direct buyers with plenty of signs at key intersections.
✅ First impressions count. A warm greeting sets the tone.
✅ Follow-up is key. Even a quick email or text could turn a casual visitor into a serious buyer.
✅ Buyers appreciate transparency. Hiding details doesn't help anyone.
✅ Create a welcoming atmosphere. A little background music can make a home feel more inviting.

For me, this was a fun experiment—but for actual buyers, open houses can be their first step toward homeownership. The experience should feel welcoming, informative, and stress-free.

If you've been house-hunting, what's been your best (or worst) open house experience? Let me know! ??

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